Refund policy
🔁 Returns, Refunds & Cancellations
We want you to be satisfied with your purchase, but please read the information below carefully to understand your rights and our obligations.
🛑 Cancelling or Amending an Order (Before Delivery)
If you wish to cancel or make changes to an order before delivery, please contact:
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The sales contact named on your invoice (bottom-left corner), or
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Our Customer Services team
We’ll do our best to accommodate changes, but this may not always be possible for made-to-order items.
🚫 Non-Returnable Items (Unless Faulty)
The following items cannot be returned or cancelled once delivered, unless they are faulty:
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Made-to-order or bespoke items (nearly all of our furniture is custom-made unless clearly listed as stock)
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Ex-display or clearance goods
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Mattresses (sealed in protective wrapping – once opened, they become non-returnable)
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Flat-pack or pre-assembled goods that have been partially or fully assembled
📦 Damaged Items
We take great care to pack and deliver your items in good condition.
If your goods arrive damaged, you must contact Customer Services within 5 days of receipt with clear details of the issue.
Where damage is confirmed, we will:
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Attempt to repair or replace the item
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In some cases, we may collect the goods for assessment and repair
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Provide a refund if repair or replacement is not feasible
⚠️ What’s Not Covered
We are not responsible for faults or damage caused by:
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Normal wear and tear
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Accidental or intentional damage
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Improper use or installation
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Failure to follow care or assembly instructions
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Unauthorised repairs or modifications
📭 Cancelling After Delivery
Once you receive the goods, you cannot cancel the order unless:
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The goods are faulty, or
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They are not as described
You are also responsible for taking reasonable care of the goods while they are in your possession. If items are returned damaged due to neglect or misuse, we may reduce the amount of any refund.
📃 For Full Terms
Please see our Full Terms & Conditions for more detailed legal information.