Delivery Information
🚚 Shipping & Delivery Policy
Please review our delivery information carefully before placing an order.
📦 DELIVERY EXCLUSIONS – ALL PRODUCTS
We do not deliver to the following regions:
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Northern Ireland
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Scottish Highlands
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Scottish Islands
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Isle of Wight
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Channel Islands
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Isle of Man
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Scilly Isles
🔹 SKUs Starting with: S1200, T400, BC600
❗ Regional Surcharges (Per Order)
England & Wales
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£15 surcharge: EX, PL, SA
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£30 surcharge: TR, TQ
Scotland
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£15 surcharge: Applies to all Scottish postcodes except the exclusions below
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❌ We do not deliver to: DD, PH, KA, PA, IV, and all Scottish Highlands
🔁 Missed Delivery Policy
Our deliveries are door-to-door via SGK Distributions.
If you miss your confirmed delivery slot:
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£15 (or £30 for surcharge areas) will be deducted from your refund if you cancel or reschedule after a failed attempt.
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Delivery cannot be rescheduled on the same day. Drivers often depart early with parcels.
To reschedule, please reply to the SGK email you will receive.
🔹 All Other SKUs
❗ Scottish Postcode Surcharges (Per Box)
£15 per box for the following postcodes:
AB31–AB38, AB40–AB56, IV1–IV28, IV30–IV36, IV52–IV54,
KW1–KW14, PA21–PA38, PH4–PH41, PH49–PH50
❌ No Delivery To:
HS, IV41–IV56, KA27–28, KW15–17, PA20, PA41–78, PH42–44, ZE, IM, CI
Unsure how many boxes your order includes?
📩 Message us — we’re happy to help!