Privacy policy

Our Commitment to Your Privacy

We take data protection seriously and use appropriate technical and organisational measures to ensure the security of your personal information. We aim to process data in compliance with applicable data protection laws (including the UK GDPR and Data Protection Act 2018).

Legal Grounds for Processing

We process personal data based on:

Your consent
Our legitimate interests
Compliance with legal obligations

More than one legal basis may apply to the same data.

Klarna

We use Klarna as the provider of our checkout solution. Klarna may collect personal data (e.g., contact and order details) at checkout to process your transaction in line with their own Privacy Notice.

1. Categories of Data Collected

Registration Data

When creating an account on jdgreta.co.uk, we collect:

Individuals	Legal Entities
Name, email, phone number, delivery address	Company name, registration number, legal address

Legal basis: Your consent
Retention: As long as you use the Services. We may retain data longer if necessary for legal defense or compliance purposes.

2. Use of Your Data

We use your profile and registration data to:

Identify you as a registered user
Provide customer support and service updates
Respond to enquiries or issues with orders
Notify you of forgotten or incomplete purchases

Accuracy: You are responsible for ensuring your data is accurate and up to date. We are not liable for issues caused by false or outdated information.

3. Account Administration

We process account data (login, browsing, IP, etc.) to manage your account.

Legal basis: Your consent
Retention: While your account is active. Proof of consent may be retained for legal protection.

4. Purchase Data

To complete and administer purchases, we collect:

Name, email, phone, address
Delivery signature, timestamps
Product details, quantities, prices, discounts
Payment method and status

Legal basis: Consent via account use
Retention: 5 years from purchase date
After this, data is deleted or anonymised.

5. Offers and Newsletters

If you opt-in, we may send:

Newsletters
Promotions and sales
Invitations to participate in surveys, contests, or giveaways

Data: Name, email, and/or phone
Legal basis: Consent
Retention: Until withdrawal of consent. Evidence of consent may be retained for legal defense.

You can manage your preferences or unsubscribe at any time via your jdgreta.co.uk account.

6. Loyalty Programme Data

We may process:

Contact information
Purchase history
Discounts used
Payment method

Legal basis: Your consent to join the loyalty programme
Retention: As long as you are a member
Extended retention may apply in legal contexts.

7. Customer Service & Complaints

We process personal data in order to:

Respond to questions or complaints
Improve our service quality

Data may include:

Contact information
Details of the request
Supporting documents (e.g., invoices, photos)
Recordings of calls (if applicable)

Legal basis: Legal obligation and legitimate interest
Retention:

Email enquiries: 6 months
Complaints: 5 years
Facebook messages: 6 months

Data may be kept longer if needed for legal reasons.

8. Data Sources

We collect personal data:

Directly from you (e.g., via forms, emails, support requests)
From your use of our Services (e.g., order history, site activity)

We may combine this with existing data to resolve support issues or for quality assurance.

9. Sharing Your Data with Third Parties

We may share your data with:

IT service providers (e.g., hosting, cloud)
Marketing and analytics partners
Customer support platforms
Insurance companies (for claims)
Authorities (where legally required)

All partners are contractually bound to protect your data and process it only as instructed by us.

10. Data Location

We process your personal data solely within the European Union. No data is transferred outside the EU or UK unless explicitly stated and legally permitted.

11. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccurate or outdated data
Withdraw consent at any time
Request data deletion
Object to processing in some circumstances

If you wish to exercise your rights, contact us via one of the methods below. We may verify your identity before processing your request.

We will respond within 1 month, or up to 3 months for complex cases (you will be informed of delays).

12. How to Contact Us

You can reach us regarding any privacy-related issues:

📧 Email: info@jdgreta.co.uk
☎️ Phone: +44 800 772 3441
📮 Address: Unit 6, Al-Amin Buildings, Grosvenor Road, Birmingham, B6 7LZ, UK

13. Data Security

We employ strict security practices to protect your personal information. While no online system is completely secure, we continually monitor and improve our safeguards.

14. Data Retention

We retain data only as long as necessary. In some cases, longer retention may be justified due to:

Legal claims
Fraud investigation
Backup requirements
Statutory obligations

15. Cookies

We use cookies to:

Identify returning users
Save preferences
Track behaviour for marketing or analytics

Third-party cookies (e.g. Google, Meta) may also be used to personalise advertising or monitor website traffic. You can manage cookie preferences via your browser.